Lively Mobile2 Medical Alert
Best Buy
2023
Lively, Best Buy's brand offering cell phones and medical alerts for seniors, approached my team to design their next generation personal medical alert, the Mobile2. With the Mobile2, we strived to create a product experience that empowered seniors with a sense of independence, rather than making them feel othered. Put simply, we knew that if users didn't like the way it looked, they wouldn't wear it.
How might we might we encourage the use of a personal medical alert through refined product design?
Lively's first generation personal medical alert.
After several rounds of internal down-selection, exploring a wide array of aesthetic directions, silhouettes, and CMF choices, we began prototyping. Leveraging a Stratasys PolyJet, we managed to create concepts that looked and felt close to production models.
Bringing these prototypes to users, we learned that study groups often preferred designs they perceived as the smallest, with straight forward interfaces. Leaning on these insights we continued to refine the design, landing on a soft "river rock" with a large central call button in the middle.
